Most frequent questions and answers

Whenever you are not available to answer your phone lines, you can forward your calls to us. You can also have your phone line programmed to automatically transfer any unanswered calls during normal business hours to our service to guarantee you will never miss a call. All calls coming into our call center from your dedicated line will be answered in the exact manner specified by you.

Yes, All City Communications has a backup generator for power and several layers of redundancy for its telephone lines. 

No, all you need is call forwarding set up on your phone system. This is provided by your phone company at a minimal cost.

Depending on the customization of your answering procedures, typically your account can be programmed within 1-2 business days. Once your account is programmed, we’ll test your line and immediately train our operators on your account. 

Yes, we can customize our services to your specific needs. During the initial set up we gather as much information as possible in regard to how you want your phones answered and how you want the calls to be handled based on call type. You will be able to change the way we answer your calls at any time by simply talking to a Customer Service Representative.  

We have invested in state of the art equipment which allows us to monitor call volumes and hold times. We also record all of your calls and store them for you for 90 days. 

We have the ability to email, fax, text or even page you when a message is received. You also have the ability to call us to obtain your messages verbally or to have specific calls patched directly to you. You determine the method that works best for you and your business. 

Yes, we are web enabled. Currently, we handle orders for some of our customers utilizing the web. 

The cost of our services will be determined by your anticipated call volume and which products you choose. Our quotes are customized for you once we have determined your needs and the services you want to receive.