Call Recording
Every call we receive or dispatch is recorded. We pride ourselves on our service; if you want to hear a call at any time we can send that call to you. Call recording not only provides you with transparency on how we are servicing your customers, but it also can help you manage your on call staff.
The Benefits of Call Recording
- Identify Problem Areas. Call recording allows us to pinpoint problem areas in your scripts that can negatively impact your business. Is the call taking too long? Are customers becoming impatient? Using call recording allows us to streamline your call scripts and ensure that your customers are being offered quick solutions in a respectful and courteous environment.
- Overcome Potential Disputes. Having your calls recorded can mitigate customer complaints or even disputes and there will be a record as to what questions or information the customer provided and what information or answers were relayed during the call.
- Quality Assurance. Quality assurance is incredibly important when it comes to hiring a live answering service. Customers want to know that the company they are turning their phones over to is representing them in the best possible way on every call. Call recording is vital to this process and at All City we value transparency. Every call is available at any time to ensure that we are representing your business with nothing but the utmost care and courtesy.
Let Us Give You Peace of Mind
After Hours
Messages will be sent immediately via text, email or other preferred methods you choose.
Lead Capture
Missed calls are missed opportunities. We make sure you never miss an opportunity to bring on a new customer by answering every call quickly with a live, helpful representative.
Focus On Your Business
When you let us focus on your inbound calls, it allows you time to focus on your business and focus on your priorities.
No More Voicemail
No one likes voicemail anymore. Most people don't even leave voicemails. When every call is answered with a live voice, relationships are built, and your customers feel that they are in good hands.
Instant Delivery of Your Messages
Your messages will be emailed and texted instantly after our operators finish taking your customers information.
Enjoy Your Freedom
If you are out of the office, don't worry we've got your calls. All of your messages will be delivered to you immediately. It doesn't matter where you are, we will always keep you in the loop.