Heating & Cooling
The heating and cooling industry (HVAC) can be hectic, especially during extreme weather conditions, and sometimes it can be difficult to answer the volume of calls efficiently. All City Communications is here to help, 24/7, weekends and holidays, answering every call. We can dispatch your on-call staff as you instruct and keep you in the loop with up-to-the minute emails and text alerts. All City Communications acts as an extension of your business, interacting with your customers and your technicians, creating a seamless process for service delivery and quick response.
Features We Offer For Heating & Cooling Companies
- 24/7/365 Live Answering Support – Service issues, even emergencies can occur at any time even on holidays. To give you piece of mind, you will never miss a call as we are staffed around the clock ready to answer your calls live without a recorded greeting.
- Immediate Response to Emergency Calls. – Our operators screen calls based on the criteria you design, following your established protocols in making a determination between emergency or routine calls. When your customer calls with a heating and cooling need, we can deliver your messages immediately via text or email, or alert your on-call staff of the urgency of the call and relay important details. Our operators can even connect you with the customer directly. Customer messages can also be reviewed instantly through the use of an assigned web portal.
- Save you Time – We will free up billable time for your employees to work instead of answering the phone.
- Save you Money – We can keep your staffing cost down by acting as your receptionist.
- Increase your Business – By providing you with increased accessibility to your customers, and our ability to assist in scheduling appointments, our services can assist you in increasing your current business while still providing exceptional customer service to your existing customers.