The goal of our call scripting is to allow All City Communications to become a seamless extension of your business. Working together, we will customize your script to use the same phrasing and terminology important to you and prevent any guesswork for the operator taking the call. This ensures that your calls are both accurate and efficient, while making sure that the caller feels heard and reassured that their issues are addressed and that the company’s employees will do their best to provide the best assistance possible.
Benefits of Custom Scripting
- Dynamic programming. Your script is customized to anticipate and adjust to the reaction or response of the caller our operator is speaking to. Instead of the agent reading the same script regardless of the verbal response of the client, the agent can respond in a manner that is appropriate to each client’s reaction. No robo-agents here.
- Unified approach. Dynamic programming ensure that all of our operators are responding to client requests in the same way. This limits difficulties caused by agents going off script, and helps you to guarantee that your customer service standards are consistently being met.
- Advance scripting. Customized scripts allow our operators to process calls efficiently and quickly, without the need to create individualized responses to each client. The operators simply work within the software, selecting answers that represent each customer’s response to the question. The programmed script then provides the agent with an appropriate response to the situation that they’re currently experiencing.