Your customers want to speak to a person, not a machine when they are in need of service. Using All City not only guarantees that every call is answered by a person anytime day or night, but it also lets you and your service technicians maximize your time doing what you do best, servicing equipment. Service Technicians shouldn’t be tied up needlessly giving free advice on the phone or scheduling appointments when they are needed at a residence or a company.
The Benefits of Using All City
Immediate Response to Emergency Calls: When your customer calls with a plumbing need, especially during a crisis, we can deliver your messages immediately via text or email, or alert your on-call staff of the urgency of the call and relay the important details. Our operators can even connect you with the customer directly. Customer messages can also be reviewed instantly through use of an assigned web portal.
Virtual Receptionists: With our live operators and reception services, agents can answer questions, take messages, screen non-urgent calls, transfer emergency calls and even schedule appointments.
24-Hour Coverage: Plumbing emergencies don’t stick to regular business hours, so neither can your call coverage. Our around the clock team, trained to understand the urgency of your customer’s needs will ensure that we obtain the information you need and that your customer is well taken care of.