Custom Scripting
The goal of our call scripting is to allow All City Communications to become a seamless extension of your business. Working together, we will customize your script to use the same phrasing and terminology important to you and prevent any guesswork for the operator taking the call. This ensures that your calls are both accurate and efficient, while making sure that the caller feels heard and reassured that their issues are addressed and that the company’s employees will do their best to provide the best assistance possible.
Benefits of Custom Scripting
- Dynamic programming. Your script is customized to anticipate and adjust to the reaction or response of the caller our operator is speaking to. Instead of the agent reading the same script regardless of the verbal response of the client, the agent can respond in a manner that is appropriate to each client’s reaction. No robo-agents here.
- Unified approach. Dynamic programming ensure that all of our operators are responding to client requests in the same way. This limits difficulties caused by agents going off script, and helps you to guarantee that your customer service standards are consistently being met.
- Advance scripting. Customized scripts allow our operators to process calls efficiently and quickly, without the need to create individualized responses to each client. The operators simply work within the software, selecting answers that represent each customer’s response to the question. The programmed script then provides the agent with an appropriate response to the situation that they’re currently experiencing.
Let Us Give You Peace of Mind
After Hours
Messages will be sent immediately via text, email or other preferred methods you choose.
Lead Capture
Missed calls are missed opportunities. We make sure you never miss an opportunity to bring on a new customer by answering every call quickly with a live, helpful representative.
Focus On Your Business
When you let us focus on your inbound calls, it allows you time to focus on your business and focus on your priorities.
No More Voicemail
No one likes voicemail anymore. Most people don't even leave voicemails. When every call is answered with a live voice, relationships are built, and your customers feel that they are in good hands.
Instant Delivery of Your Messages
Your messages will be emailed and texted instantly after our operators finish taking your customers information.
Enjoy Your Freedom
If you are out of the office, don't worry we've got your calls. All of your messages will be delivered to you immediately. It doesn't matter where you are, we will always keep you in the loop.