Each of our customers receives their own individual web portal where they can view their messages, listen to their calls and manage their own on-call scheduling. Anywhere you have internet access, you have access to our web portal, allowing you the ease and transparency to manage your account and know that we are doing an excellent job for you.
Benefits of a Web Portal
- Provide your business quality control access to your information 24/ 7. The best attribute of our web portal is that it provides our customers with real-time access to key information about your calls anytime/anywhere. Whether it’s during a holiday or after business hours, clients can easily find the information, resources, and support functionalities they need without waiting for your reps to come online. This allows them to resolve questions and issues more efficiently.
- Improve agent productivity. Your customer portal software reduces your customer care team’s workload. With fewer tickets and calls to handle, they can focus more on assisting customers who don’t use your support portals. With service portals, your agents can efficiently resolve queries and issues and provide better care to each customer email or call, improving the quality of your customer service.
- Capture relevant customer issue information. A customer portal can capture information relevant to the customer’s issue, usually via ticket forms that allow users to add custom fields to provide more specific details that streamline customer information. The collected data, such as the order number and other information, give your service reps a more complete context of your customer’s problem, which then reduces your back-and-forth correspondence. This helps your agents offer customer issue resolutions more efficiently.