When the lights go out or there is a need for a repair or enhancement, you need a reliable answering service on your team. Look no further than All City Communications. We can send out emergency dispatches, answer customer calls and keep all parts of your electrical business flowing smoothly. We have the expertise and the experience to alleviate all of your daily and emergency needs.
The Benefits of All City
Immediate Response to Emergency Calls: When your customer calls with a power need, especially during a crisis, we can deliver your messages immediately via text or email, or alert your on-call staff of the urgency of the call and relay the important details. Our operators can even connect you with the customer directly. Customer messages can also be review through the use of an assigned web portal.
Virtual Receptionists: With our live operators and reception services, agents can answer questions, take messages, screen non-urgent calls, transfer emergency calls that fit your description for escalation, and even schedule appointments.
24-Hour Coverage: Electrical emergencies don’t stick to regular business hours, so neither can your call coverage. Our around the clock team trained to understand the urgency of your customer’s needs will ensure that we obtain the information you need and that your customer is well taken care of.