During a crisis, that requires a restoration expert, the last thing your caller wants to hear is a computer-generated telephone answering attendant, or worse still, have their call sent to voicemail. A missed call is missed business for you. Your customers deserve to speak to a live, understanding, and efficient person whenever they reach out to you. Our operators are available 24/7 to act as an extension of your business and ensure that each and every call is handled and you don’t lose a single lead.
The Benefits of All City
- Immediate Response to Emergency Calls: When your customer calls with restoration needs, especially during a crisis, we can deliver your messages immediately via text or email, or alert your on-call staff of the urgency of the call and relay important details. Our operators can even connect you with the customer directly. Customer messages can also be reviewed instantly through the use of an assigned web portal.
- Virtual Receptionists: With our live operators and reception services, agents can answer questions, take messages, screen non-urgent calls, transfer emergency calls that fit your description for escalation, and even schedule appointments.
- 24-Hour Coverage: Restoration emergencies don’t stick to regular business hours, so neither can your call coverage. Our around the clock team, trained to understand the urgency of your customer’s needs will ensure that we obtain the information you need and that your customer is well taken care of.