Every call we receive or dispatch is recorded. We pride ourselves on our service; if you want to hear a call at any time we can send that call to you. Call recording not only provides you with transparency on how we are servicing your customers, but it also can help you manage your on call staff.
The Benefits of Call Recording
- Identify Problem Areas. Call recording allows us to pinpoint problem areas in your scripts that can negatively impact your business. Is the call taking too long? Are customers becoming impatient? Using call recording allows us to streamline your call scripts and ensure that your customers are being offered quick solutions in a respectful and courteous environment.
- Overcome Potential Disputes. Having your calls recorded can mitigate customer complaints or even disputes and there will be a record as to what questions or information the customer provided and what information or answers were relayed during the call.
- Quality Assurance. Quality assurance is incredibly important when it comes to hiring a live answering service. Customers want to know that the company they are turning their phones over to is representing them in the best possible way on every call. Call recording is vital to this process and at All City we value transparency. Every call is available at any time to ensure that we are representing your business with nothing but the utmost care and courtesy.