Services
24 Hour Live Operator
All City Communications believes that a live operator responding to your customer’s calls immediately and without a recorded greeting provides superior customer service and a positive experience.
Custom Scripting
We will develop a custom script that our operators will use to get the information you want from your callers. We can be as detailed as you would like on every call ensuring that the information you receive is accurate and beneficial. Customized scripting allows us to provide personalized services in a uniform and consistent manner.
Web Portal
At All City Communications we empower our customers to be in charge. One of our features is a customizable web portal that allows customers to change who’s on-call, ensuring that the right person is always able to receive important updates as they come in. The portal also includes a recorded call center which allows 24/7 call monitoring for every call we take on your behalf. You’ll always be in the know about what’s going on with your company.
Message Delivery
You select the most efficient way you want your messages to be delivered. Texting, emailing, patching, paging or faxing are just some of the methods available for delivering your messages. We customize the delivery of your messages to meet your needs.
Call Recording
Every call we receive or dispatch is recorded. We pride ourselves on our service; if you want to hear a call at any time we can send that call to you. Call recording not only provides you with transparency on how we are servicing your customers, it can also help manage your on call staff and our on call staff.
Reporting
Call Reports are another tool for you to manage your account. We can provide you with our standard reports which include a call detail report providing you with detailed information on how each call was handled, a detailed billing report, or one that is customized to meet your needs.
Account Review
We monitor your account during the first few months of service to make sure the package that you initially selected is the most economical for you. You will be assigned a Customer Service Representative that will assist you in keeping your account information current and who will also provide you with information on upgrades or new services that come available.